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Here you can find all the necessary information for travelling with rnv-buses and trams in the Rhine-Neckar region.

  • Rhein-Neckar-Verkehr GmbH (rnv) is the largest major traffic alliance in Germany that was formed by several cities. rnv operates the suburban railway, tram and bus routes in Mannheim, Heidelberg and Ludwigshafen. Furthermore, it is also represented in the southern Hessen region with its subsidiary V-Bus GmbH.

    The approximately 200 km long railway network is the longest single meter-gauge network in Germany. It includes not only bus, tram and suburban rail routes, but also two railway routes.

    The managing partners of Rhein-Neckar-Verkehr GmbH are the cities of Mannheim, Ludwigshafen and Heidelberg. With more than 2,000 employees, more than 180 trams and light rail vehicles as well as around 180 buses, rnv offers attractive public transport and makes an important contribution to sustainable and environmentally-friendly mobility in the Rhein-Neckar metropolitan region.

    rnv’s headquarters is located in Mannheim. In addition, there are two larger depots in Ludwigshafen and Heidelberg as well as smaller depots in Mannheim-Käfertal, Edingen and Bad Dürkheim. rnv also runs three customer service centres in Mannheim, Ludwigshafen and Heidelberg.

  • Postal Address:
    Rhein-Neckar-Verkehr GmbH
    Möhlstraße 27
    68165 Mannheim
    E-Mail: info@rnv-online.de 

    Service Number
    We are pleased to offer you advice on all aspects of rnv and local public transport in the Rhein-Neckar metropolitan region. You can contact us from Monday to Friday from 8 a.m. to 4 p.m. by telephone: 0049-621-465-4444.

  • Our customer service centres are open from Monday to Friday from 9.30 a.m. to 5.30 p.m., as well as on Saturdays from 10 a.m. to 3 p.m.

    Locations:

    Heidelberg
    Kurfürsten-Anlage 62
    tram and bus stop “Heidelberg Hauptbahnhof“ (main station)

    Mannheim
    N1 / Stadthaus
    tram stop „Paradeplatz“

    Ludwigshafen
    Berliner Platz
    tram and bus stop „Berliner Platz“

  • All items lost and found in our vehicles are dropped of at the lost property offices of the cities as quickly as possible. In Mannheim and Ludwigshafen, the lost items can generally be collected in the lost property office after one day. In Heidelberg, lost items can be picked up on the following Friday after a short telephone notice.

    Heidelberg:
    Heidelberger Dienste GmbH, Hospitalstr. 5, Tel.: 06221/653797

    Mannheim:
    City of Mannheim: Tel.: 0621/293-3275

    Ludwigshafen:
    City of Ludwigshafen: Tel.: 0621/504-2404

  • If you want to travel conveniently and quickly by bus and rail, you need a ticket. To make it as simple as possible for you to purchase tickets, rnv provides you with six ways to buy them:

    Our ticket machines

    The modern rnv ticket machines are the simplest, quickest way to get your ticket. Select the ticket on the touchscreen. You can pay in cash or in most places, by debit card as well.

    Our online shop

    On tickets.rnv-online.de you can purchase one-day tickets, season tickets and semester tickets and then conveniently print them out at home.

    Our smartphone ticket app

    Using our app "Handy-Ticket”, you can travel conveniently by bus and rail, using your smartphone to purchase your ticket. Or you use our app "eTarif", which charges linear distance. 

    Our three customer centres

    Our customer centres in Mannheim (N1 Stadthaus, Paradeplatz stop), Ludwigshafen (Ludwigstraße 6, Berliner Platz stop) and Heidelberg (Kurfürsten-Anlage 62, Heidelberg Main Station stop) are open from 10 a.m. to 6 p.m. Monday to Friday and 10 a.m. to 3 p.m. on Saturdays.

    Our sales points

    You can also buy bus and rail tickets conveniently at various sales points in the entire rnv area of operation. These sales points are usually newspaper stands or stationery shops that work with us.

    Our bus drivers

    In our buses, you can purchase your ticket in cash from the driver.

    Note: if you are unable to present a valid ticket to the conductor, you will be subject to a penalty fare of €60.

  • As the transport company of a thriving metropolitan area, rnv also offers a special service for night owls. In Heidelberg, we provide a night bus network from 12 a.m., the so-called “moonliners” that operate once an hour.

    In Ludwigshafen, the night bus network starts at 8:30 p.m.   

    In Mannheim, the regular services also operate at night. Until 11:30 p.m., the tram routes 1, 2, 3, 6 and 7 operate every 20 minutes. Routes 4 and 5 operate every 30 minutes. Furthermore, at 12 p.m. and 1 p.m., there are connections to all districts in Mannheim on a daily basis. At the weekend, route 5 operates around the clock connecting Mannheim and Heidelberg.

For further information about the cities of Heidelberg, Ludwigshafen and Mannheim, please visit the municipal websites: www.heidelberg.de, www.ludwigshafen.de, www.mannheim.de